Frequently Asked Questions

How does the Value Based Guarantee work?

The Value-Based Guarantee provides members with the ultimate assurance that they WILL get great value out of each purchased pass. In the event that members are unable to redeem as many offers that they would have hoped, the Value-Based Guarantee ensures members will still have more time and opportunity to get full value out of their purchase. At the end of each membership year, the total retail value of all venue redemptions (redeemed offers) on each pass will be added up and subtracted from the original pass purchase price. The difference between the two numbers will be automatically added as an ADDITIONAL discount (loyalty discount will apply as well) to each pass holder account. Should you choose to renew, these discounts will be automatically applied to your renewal.
As an example, let's say a pass was purchased at $120 and was used at a few venues. The total value of those used redemptions (visited venues) is $48. In this scenario, the pass holder would get an additional $72 discount ($120 - $48 = $72) on top of their loyalty renewal pricing. What if you don't visit a single venue? If your value-based guarantee discount takes your total pass renewal price to $0 or a negative number, you will receive a free GetOutPass for another year! You simply can't lose, you're fun and value is FULLY GUARANTEED! 

How do I use my GetOutPass?

Log into your account on your phone and it will automatically show you the offers available in your area. Tap on the offer you wish to redeem listed under "Today" in order to see the details of the offer. When visiting the venue, present this offer and they will tap through it. Be ready to show some ID if they ask for it! After they've tapped through, you're good to go!

Instructions on your GetOutPass will arrive via email immediately after purchase.

This video will help you understand how to best use the GetOutPass: https://www.youtube.com/watch?v=kpG6bOoMueY

Can I buy a GetOutPass as a gift?

Yes, you can! When you buy a GetOutPass as a gift, you will receive an email with a gift certificate and the gift codes for each pass purchased. The passes will activate when your recipient redeems the gift codes and creates their membership.

Can I only use my GetOutPass for the venues in my area/county?

You are able to use your GetOutPass at all venues listed in the locations associated with that purchased pass (e.g., you will be able to participate in all venues in Utah after purchasing the GetOutPass Utah, regardless of where you live in Utah).

At what age is the GetOutPass recommended for?

We recommend all children ages 2 and up to have a GetOutPass. However, some venues may charge all children upon admission, regardless of age. See specific venue websites for details to decide if the GetOutPass is right for your child.

How do I log into my account?

Use your username (most likely your email address) and password that you made upon creating your account.
Forgot your username or password? Click here!

How do I reset my password?

If you have forgotten your password and are trying to log in, you may click on the link to change your password at the bottom of the login page. If you are already logged in and wish to reset your password, you may do so under your account settings.

When can I use an offer again after I’ve redeemed it?

This depends on the offer given by the venue. If an offer is available once a year, you will not be able to use it again until you’ve renewed your pass after the 12-month period. For monthly offers, the offer will reset on the 1st day of every month. Quarterly offers will reset on the 1st day of every 3rd month (January, April, July, October).

How long are the offers valid?

Each offer is available at different times, depending on the frequency and dates made available by the venue. Venues reserve the rights to change their offers at any time. Offer details can be viewed when clicking on any of  the venue icons on the website, or under your account in the "View All" tab of your Offers page.

Will the current venues always be available on the GetOutPass?

We have multi-year contracts with all of our venue partners and almost all of our partners re-sign at the end of our contract terms. Since we are always working to add new venues and offers, we occasionally change venues in an effort to better the pass value for our members. With rare exceptions, the only other time a venue is removed from the pass is if they are no longer in operation. While we cannot guarantee a venue will remain on the pass forever, you can stand confident that the value of our passes are always increasing, at no additional cost to our members!

What do I do if an offer is not showing up on my account?

All offers can be seen in the "Offers" page once you are logged in to your account. The offers available at that moment will be listed under "Today". All other active offers will be listed under "View All". If you aren't seeing an offer under either of those tabs, it may not be available any more or it may be going through some changes. Message the GetOutPass team if you have further questions about a certain offer.

Is the GetOutPass transferable?

The GetOutPass is non-transferable. Each membership is linked to the individual by their name, age and gender. You are not able to redeem an offer that belongs to someone else, and others are not able to use your pass.

How do I add a member to an existing account?

In order to add a member to an existing account, you will need to create a separate account and email the GetOutPass team with a request to combine the two accounts together. Simple message us at contact@getoutpass.com with the info from both accounts, which you want to merge and which you want to retain. We'l quickly take care of it and send a confirmation once finished.

Can I redeem an offer if the other members on my account are not with me?

Absolutely! All of the members on one account do not have to be at the same venue at the same time in order to redeem an offer. When you are ready to redeem, simply check the box next to your name and click “redeem”. The offer will still be available for the other members on your account.

Do the passes automatically renew?

For your convenience, our passes automatically renew at the best discount rate so you can continue having fun without any interruptions! Auto-renewal can be turned off or on at anytime by visiting your account settings in your profile.

Are there any benefits to renewing my pass?

The best deal we offer on our passes is to our renewing members. All members will get a discount applied to their payment upon their automatic renewal. We value our members and want you to keep coming back for more fun!

How do I update my credit card information?

Your credit card information can be changed at any time under the account settings when you log into your active GetOutPass account. 

How do I cancel my renewal?

You will be reminded of your renewal 30 days and 5 days prior to the renewal date via email. These emails will contain a link that you can use to cancel the renewal of your passes! You can also cancel your renewal and receive a FULL refund up to 60 days after your renewal by email our support team at contact@getoutpass.com.

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